Pick the method you're using. Each video shows the real screens, in order, from opening the app to seeing the payment go through.
Your checkout page shows a short code. It has to go in the note / reference field when you send the money — that code is how your payment is matched to your order. Without it, your order won't confirm on its own.
Scan the QR on your checkout page — no need to type an ID.
Example figures — use the ones on your own checkout page.
Use Send Money — not Payment.
Example figures — use the ones on your own checkout page.
Same idea as bKash — the reference field shares a screen with your PIN.
Example figures — use the ones on your own checkout page.
Don't send it again. Contact the shop you were buying from and give them the transaction ID from your payment confirmation; they can match it by hand.
Usually under a minute. If it's taking longer, keep the page open — it updates on its own, and you don't need to pay twice.
Send nothing further. Contact the shop with your transaction ID — a payment that doesn't match the invoice amount needs a person to sort out.
No. Claude Pay is non-custodial — your money goes directly to the shop's own bKash, Nagad, Binance or wallet account. It never passes through us.
See the crypto payment guide for networks, fees and what to check before sending.